Refund policy

Last updated: 22/10/2026

• If a video fails, we refund the credits automatically and let you know by email.
• If the result has a serious technical fault (corrupt video, no person, cut off), email hola@trendcam.app within 7 days with the video link and we will refund the credits.
• Likeness or artistic quality depend on the AI and the photo and do not give a right to a refund. For better results, follow the photo tips: front-facing, good light, one person and a close-up of your face.
• Credit purchases are not refundable once delivered, since you agree to immediate delivery and waive the right of withdrawal (see terms). If you were charged by mistake, email us and we will sort it out.